Vickar Autobody & Glass – the difference is obvious.
When you bring in your vehicle to Vickar Autobody & Glass for service, our objective is to make sure you won't be able to tell the difference between the before and the after. Our certified and licensed technicians take pride in returning your vehicle back to its original (or better) condition. The one difference you'll definitely notice is the courteous, knowledgable, and quick service which you will receive when you come see us. That's the Vickar Autobody & Glass difference.
In the Scheduling In stage, the customer has either dropped by an Vickar Autobody & Glass facility or phoned in and spoken with any of the Vickar Autobody & Glass Repair Process Managers. Customer information is collected which includes: Name, Address, Phone Number, E-mail address and Claim Number. If the car is at the Vickar Autobody & Glass facility, digital photos of the damage will be taken. If an alternative transportation is requested, the customer will be asked to provide a valid driver license and credit card. A rental vehicle will then be arranged at this point. Once the arrival date of all the necessary parts is confirmed, an appointment date for dropping off the car for repairs will be provided.
In the Vehicle Here stage, the vehicle has been dropped off to Vickar Autobody & Glass. It is either driven in by the customer or, if the vehicle is not drivable, it is towed in. If it is towed in, the register owner will be contacted at this point. The vehicle is stored in a secure area pending the next step.
In the Holding Vehicle stage, no repairs are being performed on the vehicle. Some reasons for a vehicle being in this stage would be: pending insurance procedure, pending customer authorization, possible total lost, or back order parts. Once conditions are satisfied, the vehicle will be moved to the next stage and the repair work will continue.
In the Approved stage, the vehicle is given a go ahead to start the repairs. Authorization has been given by the insurance company and also by the owner.
A vehicle in the Disassemble stage will undergo a complete tear down on the damaged area to reveal any possible hidden damages. All necessary parts or components of the car that need to be accessed will also be removed. All the damaged parts or structural damages will be digitally photographed and sent to the proper party for approval. All removed items are stored securely in the car's designated parts cart. At this stage, the entire repair process will be blue printed to show the total extend of the repair.
In the Repair Plan stage, all the operations required to complete the repairs on the vehicle is identified. This includes:
Strategic disassembly to identify 100% or operations and parts required to complete the repair without additional supplements
Record all operations and parts in estimating software
Photos taken of all damage and non-collision related damage to the vehicle
Correctly identifying all required parts – verify parts on estimating software to actual parts on the vehicle
Identify all required refinish operations
Submit estimate to insurer for approval
In the Build Down stage, Vickar Autobody & Glass is working to reduce the repair to the point that the vehicle can be put into a “predictable” process cycle by simplifying the repair and reducing the amount of body repair to establish a target delivery date. This includes:
All parts that will/may impede the delivery date have been secured and / or received
All mechanical work completed. Mechanical repairs deal with any mechanical component that is not of the outer surface of the vehicle or of the frame structure. Possible mechanical repairs are brakes and suspensions, exhaust, engine fluids, electrical, air condition system and wheel alignment.
All structural work completed. State-of-the-art computerized frame diagnosis equipment will be used to create a three dimensional digital read out of the vehicle. The measurements will then be compared to the specification from the central data repository provided by the original manufactures. The comparison will create a damage analysis to show if the frame or the body of the vehicle is twisted from the accident. Repairs will then be performed on the damaged area using frame straightening equipment. After the repair, another three dimensional digital read out will be performed to ensure that all of the vehicle's frame or body now conforms to factory specifications.
All welding completed
Identify parts to be painted off the vehicle
All sublet works completed
Re-mirror parts to ensure they are correct
A vehicle in the Bodywork stage is undergoing body surface repair. Body repair involves any outer body surface of the vehicle. It includes sheet metal repair, plastic repair, polyester surface treatment, trim repair, and glass repair. All surfaces are repaired to meet factory specifications. The repaired panels are treated for rust proofing. In the case that the panel is too damage to repair